Effective Date: 14th Aug 2025

At Diagnosol Healthtech, your satisfaction is our priority. We take every step to ensure that the products you receive are of the highest quality and meet your expectations. However, if there’s ever an issue with your order, we’re here to make things right.

When You Can Return a Product

You can request a return or replacement if:

• Your order arrives damaged, defective, or different from what you ordered.

• You contact us within 7 days of receiving the product.

• The item is unused, in its original packaging, and includes the original invoice.

Items We Cannot Accept for Return

Due to the nature of diagnostic and health tech products, some items are non-returnable:

• Opened or used diagnostic kits, reagents, or consumables

• Products with broken seals or tampered packaging

• Custom-made or special-order products

• Items damaged due to mishandling or improper storage after delivery

Refunds

• Once we receive and inspect the returned item, refunds are processed within 7–10 working days.

• The refund will be made through your original payment method unless otherwise agreed.

• For international orders, bank charges, customs duties, and currency conversion fees are non-refundable.

Replacements

If a replacement is possible, we’ll arrange for one to be shipped to you at no extra cost. If the product is out of stock, we will issue a refund instead.

Return Shipping

• If the issue is from our side (wrong item, damage in transit), we’ll cover return shipping costs.

• If you are returning a product for any other reason, return shipping costs will be your responsibility.

How to Request a Return or Refund

Simply email or call us with:

• Your order number

• The reason for return

• Photos or videos showing the problem (if applicable)

Contact Us
Diagnosol Healthtech
Email: diagnosolhealthtech@gmail.com
Phone: +91 84322 52182
Address: T-134, Ganesh Nagar, Niwaru Rd, near Bharat Mata Chowk, Jhotwara, Jaipur, Rajasthan 302012